Technological Support Services
Strong Roots Technology Support Services supports your entire IT environment, including clouds, data center, and on-premise IT infrastructure.
Our comprehensive portfolio of tech support, maintenance and warranty services are designed to protect your IT environment during warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty tech support coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs.
We serve the best work
By initiating your project with SRT, you get a dedicated and skilled team backing you up round-the-clock. All our processes are the customer oriented, designed to reduce the cost of business operations.
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On Site Services
If a business requirements or a challenging IT project leaves your in-house team in need of skilled support, SRT’s experienced on-site services team is there to help. Having large team of specialists in every aspect of digital infrastructure and software, we are the out-tasking and project-work partner of choice for businesses of all sizes.
Working as part of your internal IT team, SRT professionals enhance your resources with valuable knowledge, sophisticated tools and industry best practices. When you entrust your IT operations, function or project to SRT, you can focus on your core business tasks.
Some of the areas we offer expertise in include management of middleware, databases, servers, storage, applications, networking, voice communications and the desktop, as well as service desk services and project management.
Mobility, Banking and Printing Services
Mobility
SRT’s solutions and services can enhance productivity and ensure competitive advantage in corporate mobility and traceability fields. Strong Roots Technology can assist with Scanning and Barcode solutions, as well as common AIDC (Automatic Identification and Data Capture) applications.
Banking
SRT’s specialist solutions deliver operational agility by optimizing the challenges of the dynamic landscape of the financial industry. SRT can provide and support a wide range equipment from check scanners and sorters to specialist kiosk machines.
Printing
Printing can be a major headache to organizations of all sizes, SRT’s wide range of printing solutions can relieve this struggle and deliver a solution that meets printing needs of all industries and businesses. Products available include Security Printers, Label Printers and Card Printers.
Assessment / Health Check Services
Managing change in your IT environment is difficult. While initial implementations may meet the service level objectives at the onset, most IT environments have constant change. Maintaining adherence to industry and vendor best practices, keeping current, providing the highest quality of services, delivering high availability, and continuously improving performance is a constant challenge.
An IT health check represents an essential way of evaluating your business’ inner IT workings to ensure that there are no security breaches or potential problems which are waiting in the wings. As well as ensuring that systems are properly set up, a network health check also helps to guard against the exposure of lost productivity and company downtime and ensures adequate protection can be put in place against any possibility of unauthorized entry.
Regular appraisal of your IT environment is essential to obtain assurance that appropriate controls are in place to protect essential systems and data.
Our IT Health Check Services will review and document your current IT environment, review current support requirements, and make recommendations for changes and updates according to best practices and supportability. We can also look at performance availability, and best practice recommendations to improve service levels.
With a professional assessment of your IT infrastructure, you can take the steps necessary to avoid potential problems down the road and reduce the odds of downtime and lost productivity. Contact the experts at Strong Roots Tech today to get your network health check scheduled!
Datacenter Site Management
Data centers are more than just an investment. They are a critical resource that customers and staff depend upon. Data center managers must employ Data Center Infrastructure Management (DCIM), maintenance, and equipment life-cycle management to ensure the availability of critical systems.
Effective maintenance strategies help protect your data center from unplanned outages, and reduce repairs and downtime related costs.
Consider the following maintenance strategies to improve data center performance and efficiency.
Visual Inspection
Ongoing inspection is an important part of the maintenance process and may include review of operating parameters, generator performance, air and water temperature, humidity, and more.
Cleaning
Keeping the data center clean protects systems from common environmental threats. For example, accumulation of dust and debris can hinder cooling and lead to equipment failure and increased cooling cost. Basic cleaning maintenance can include:
• Remove dust accumulation
• Clean racks and cabinets
• Change filters
• Sweep under raised floors
Testing
Test critical components and systems regularly to ensure they are operating within desired specifications. For example, UPS battery testing is critical for preventing system failure.
Reporting & Monitoring
Use measurements, reports, and other analysis to help identify trends and changes in the infrastructure that may pinpoint issues requiring equipment repair or replacement.
Repairs
Corrective maintenance includes repairs like tightening nuts and bolts, or replacing bearings and motors. Repair and replacement decisions are a critical part of the maintenance process to ensure reliability of system operations.
Multi-Vendor Network Maintenance
As organisations increasingly deploy multi-vendor ICT solutions there is an increasing demand for multi-vendor services delivered via a single source partner.
SRT offers MultiCare, a world-class multi-vendor services model that enables organizations to reduce the cost and complexity of their IT multi-vendor environments, increase operational efficiency, reduce business risks and grow in a cost-effective manner. That is our core business competency – helping you concentrate on yours.
MultiCare Services;
Multi-vendor hardware support
Remote system monitoring
O/S Technical support
Hardware / sales
Data center Relocation and Migration
Key Benefits;
Simplicity
Cost-effective
EOL / EOS support
International
Simplicity
SRT multi-vendor services reduces management complexity of your server, networking and storage environment and consolidates all your multi-vendor contracts into a single point of contact.
Cost-effective
Using MultiCare from SRT clients have realized savings of up to 60% on the OEM equivalent service which enables optimization on the return on hardware investments. Our maintenance services allow you to keep using equipment for as long as it continues to meet your business needs, allowing you to relocate cash savings to other strategic IT projects.
End-of-Life/End-of-Support
Our post-warranty multi-vendor services allow our customers to extend the lifecycle of their networking, storage and server hardware infrastructure and to simplify IT support.
MultiCare offers a complete range of post warranty support services for storage, networking and server infrastructures including: maintenance, spare parts and hardware upgrades.